Lead-times will start from T-zero, which is the first business day after all conditions for proceeding with the order has been met and Trasna has received all requisite items which may include but is not limited to data, artwork, collaterals, approvals (data/ artwork /machine proof /labels /packing spec), (overdue) payments, payment instruments, export clearance. For avoidance of doubt, Trasna will notify client when T-zero has been reached. For any force majeure events or equivalent unforeseen and unavoidable events occur, any lead-time days will not count during such period.
All items required for T-zero must be delivered at least 48 hours prior to the communicated production slot.
Trasna can provide a tentative delivery schedule upon order confirmation. Final dates will be confirmed upon T-zero. Shipping lead-times are always dependent on availability of cargo space, carrier schedules and may be subject to change due to events outside Trasna control.
Trasna will produce all printed materials in one print run, as soon as artwork is approved, unless specified otherwise in the purchase order.
Once confirmed by Trasna, purchase orders cannot be cancelled without written consent from Trasna.
If T-zero is not achieved more than 90 days after artwork approval is obtained, then storage, scrapping and other charges may be applied and must be borne by the client.
If not all requisite items for production (i.e. data, artwork, approvals, pack spec.) have been provided prior to or together with a purchase order, then delivery date will need to be mutually agreed after all such items have been provided. Any delivery dates on such purchase order shall only be regarded as requested and not contractual delivery dates.
Trasna reserves the right to charge for extra costs in relation to artwork revision requests, changes in product or packing specifications or any other similar changes where such change requests are not due to Trasna and not included in the quote.
Trasna prices are quoted as per Incoterm and exclude VAT.
Credit is granted at the sole discretion of Trasna and may be withdrawn based on payment history or change of credit worthiness.
Payments should be made to the bank account as per invoice or as otherwise advised by Trasna in writing and net of any and all bank charges.
Trasna reserves the right to charge for additional costs incurred due to non-payment.
Insurance coverage, if any, only includes material provided and sold here under and explicitly excludes material provided by client to Trasna.
Any unforeseen increases in raw material, shipping, insurance and logistics costs (e.g. wartime or fuel surcharges) shall be borne by the customer.
In no event shall Trasna be liable for any indirect, incidental, consequential or similar loss or any penalties of any nature. Trasna warrants that its products are to be free from defect in material and workmanship, and substantially the same as the approved machine proof/golden sample/previous delivery, and subject to the following:
Claims need to be received by Trasna within 1 year (365 days) from delivery.
Trasna will replace verified rejected cards upon return of the rejected cards to Trasna by customer. Trasna will send replacement cards in the next scheduled shipment.
In the unlikely event of mass failure, Trasna will require to inspect a sample of the rejected cards taken in intervals and being at least 50 in total covering the complete affected range. In the event Trasna adjudicate the claim to be correct and it is affecting more than 5% of products, customer may request Trasna to replace the entire shipment; claims need to be at least more than 0.01 % of the shipment volume. Trasna warranty does not apply to: a) damage caused by accident, abuse or misuse b) to damage caused by operating Trasna products outside Trasna guidelines; c) to Trasna products that have been modified to alter functionality or capability without the written permission of Trasna. Not valid claims include: a. inappropriate sharp objects, i.e. not gently scratched) b. Mistreatment (including, but not limited to, water damaged, transportation damages) c. Tampering (including, but not limited to, breaking product wrapping, adding or taking away materials to/from product, e.g. adding tape on product) d. Where product is substantially the same as the approved machine proof/golden sample/previous delivery e. Where product is fit-for-purpose (i.e. end-user can reveal PIN by gently scratching the card and able to read the full PIN, which PIN shall be valid and for the correct denomination).